Service Delivery Policy

1. No physical shipping

We do not sell or ship physical products. There are no shipping or delivery charges, and nothing is sent by post or courier.

2. How we deliver

Depending on the service, we deliver your work by:

email, or shared links and cloud folders (for designs, content, reports and files);
publishing to your website, hosting account, social media accounts or app store listing; or
giving you login access to the software or system we have set up for you.

3. When we deliver

After payment, you receive a confirmation by email, and we usually start within 1–2 business days once we have the information we need from you.
The delivery timeline for your project is stated in your Quotation.
Typical timelines (for guidance only): websites 2–6 weeks; web and mobile apps 6–16 weeks; monthly services such as social media management run throughout each billing month.

4. Delays

If anything may delay delivery, we will tell you as soon as possible with a new timeline. Delays caused by waiting for your content, approvals or account access will extend the timeline. If we cannot deliver at all, see our Refund & Cancellation Policy.