Refund & Cancellation Policy

1. Scope

This policy applies to services bought from DB GROWS and paid through our website, payment links or by bank transfer. For clients in New Zealand, billing is handled by our partner TechnoSavvy, and TechnoSavvy's terms and conditions (including their refund terms) apply.

2. Cancelling before work starts

If you cancel in writing within 48 hours of payment and before we have started work, we will refund 100% of the amount paid.

3. Cancelling after work has started

• We refund the part of your payment that covers work not yet done, based on the milestones in your Quotation.
• Payments for completed or approved milestones and deliverables are not refundable.

4. Monthly services

Monthly services such as social media management, SEO and maintenance can be cancelled at any time by email before your next billing date — no further charges will be made. The fee for a month that has already started is not refundable, unless we have failed to deliver the agreed services for that month.

5. Items that cannot be refunded

• Third-party costs paid on your behalf, such as domain names, hosting, advertising spend, paid plugins, software licences and app store fees.
• Deliverables that have been completed and approved, or are already in use.

6. If we cannot deliver

If we are unable to deliver a service you have paid for, we will refund the full amount for the undelivered part.

7. Duplicate or wrong payments

If you pay twice by mistake or pay more than your invoice amount, we will refund the extra amount in full once we have confirmed it.

8. How to request a refund or cancellation

Email support@dbgrows.com with your name, payment reference (for example DBG…) or invoice number, and the reason. We will reply within 2 business days.

9. Refund timelines

• Approved refunds are initiated within 5–7 business days.
• Refunds are made to the original payment method (card, UPI, bank account or wallet).
• Your bank or card issuer may take a further 5–10 business days to show the money in your account.

10. Failed transactions

If money was debited but your payment failed, it is normally reversed automatically by your bank or the payment provider within 5–7 business days. If it is not, contact us with your payment reference and we will help.

Related: Privacy Policy · Terms & Conditions · Refund & Cancellation · Service Delivery · Cookie Policy